Toimituskäytäntö

Last updated: 10 February 2026

This Shipping Policy explains how shipping, delivery times, tracking, and delivery issues are handled for orders placed with Siluante.

1) Shipping destinations

We currently ship to European countries. Available destinations will appear at checkout. If your country is not listed, please contact us at info@siluante.com.

2) Order processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day. During peak periods, processing may take longer.

3) Delivery times (Europe)

Estimated delivery time is 2–10 business days after dispatch (depending on destination and carrier). Delivery times are estimates and are not guaranteed.

4) Shipping costs

Shipping fees are calculated at checkout based on destination and order contents. Any available shipping options (e.g., standard/express) will be shown at checkout.

5) Tracking

If tracking is available for your shipment, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

6) Fulfilment and split shipments

We may fulfil orders through carefully selected logistics and supply partners within the EU. In some cases, your order may arrive in more than one package.

7) Customs, Duties & Taxes (Where Applicable)

For destinations outside the European Union (if available at checkout), customs duties, import VAT, handling fees, or other charges may be applied by local authorities or carriers.

Unless explicitly stated otherwise at checkout, such charges are the customer’s responsibility.

8) Delivery responsibility

Nothing in this policy limits your statutory consumer rights.

For consumer orders, we remain responsible for delivery until the goods are delivered to you (or to a person you have nominated to receive them).

9) Address accuracy & failed delivery

Please ensure your shipping address is correct and complete. If a package is returned due to an incorrect or incomplete address, failed delivery attempts, or being unclaimed, you may be responsible for additional shipping costs for re-delivery (subject to mandatory consumer law).

10) Delays

Delays can occur due to circumstances beyond our control (e.g., carrier delays, severe weather, customs processing, strikes, peak seasons). If your order is significantly delayed, contact us and we will assist in investigating the shipment status.

11) Damaged items in transit

If your order arrives damaged, please contact us at info@siluante.com as soon as possible with your order number and clear photos (video if helpful). We will work with you to find an appropriate solution.

12) Missing packages

If a package appears missing, please contact us as soon as possible so we can investigate with the carrier. Reporting issues promptly helps the investigation. This does not limit your statutory consumer rights.

13) Contact

Trading name: Siluante (operated by LabMount Trading, Finland)
Business ID: 3571385-2 (Registered in Finland)
Registered address: Ahjokatu 14-16 A 20, 40320 Jyvaskyla, Finland
Email: info@siluante.com