Privacy policy

Last updated: 10 February 2026

Siluante ("we", "us", "our") operates this website and online store (the "Services"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase. By using the Services, you agree to this Privacy Policy.

1. Personal Information We Collect

  • Contact details: name, billing and shipping address, phone number, email
  • Payment information: card details, transaction details
  • Account information: username, preferences
  • Order history and communications with us
  • Device and usage data: IP address, browser, interactions with the site

2. How We Collect Information

We collect personal data directly from you (e.g. checkout, contact forms), automatically (cookies, analytics), from service providers (e.g. payment processors, logistics), and from Shopify as our platform provider.

3. How We Use Information

  • To provide and deliver the Services, including payments, orders, returns, and account management
  • To improve our Services and customer experience
  • To communicate with you, including customer support and marketing (if you consent)
  • To prevent fraud, ensure security, and comply with legal obligations

4. How We Share Information

We share information with trusted partners only as necessary: Shopify (store platform), payment providers, logistics companies, IT support, and legal authorities when required by law. Shopify may also process your data according to the Shopify Privacy Policy.

5. International Transfers

Your information may be transferred outside the EU/EEA. When this occurs, we rely on standard contractual clauses or other safeguards to ensure GDPR-compliant protection.

6. Data Retention

We retain data only as long as necessary for legal, contractual, or operational purposes (e.g. tax obligations, customer service). When no longer needed, data will be securely deleted or anonymized.

7. Your Rights

Under GDPR, you have the right to:

  • Access your data
  • Request correction or deletion
  • Object to processing or request restriction
  • Withdraw consent (e.g. unsubscribe from marketing)
  • Request portability of your data
  • Lodge a complaint with a supervisory authority

If you are in the EU/EEA, you may also use the European Commission’s ODR platform: ec.europa.eu/consumers/odr.

8. Cookies

We use cookies and similar technologies to improve site functionality, measure performance, and personalize your experience. You can manage cookies through your browser settings or our cookie banner.

9. Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure.

10. Changes

We may update this Privacy Policy from time to time. Updates will be posted here with a new "Last updated" date.

11. Contact

LabMount Trading (Business ID 3571385-2), operating under the trading name Siluante, is the data controller responsible for the processing of personal data described in this Privacy Policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Trading name: Siluante (operated by LabMount Trading, Finland)
Business ID: 3571385-2 (Registered in Finland)
Registered address: Ahjokatu 14-16 A 20, 40320 Jyvaskyla, Finland

Email: info@siluante.com